Disabled Access

Dudley Zoological Gardens welcomes all visitors to its site. We recognise that visiting our heritage & conservation site may present difficulties for people with disabilities, therefore we are continually improving procedures and provide extra provision where possible to ensure that all our visitors can enjoy a comfortable and enjoyable day out. Where access to certain areas is not possible for various reasons, improved interpretation and alternative services will wherever possible assist in overcoming these restrictions.

If you experience difficulties in using our website or require further information and advice for a visit please telephone us on 01384 215313 or email reception@dudleyzoo.org.uk

The nature of our historic site means that in parts the paths are steep and in some areas there are steps. Please read our Accessibility Guide here.

Training in disability awareness is a continuous process. In particular, Presenters, Keeping & Customer Service employees are trained to interpret and assist with all visitors’ needs.

We can provide a land train to assist visitors with access to the top of the site. If you require this service please call 01384 215313 for availability.

We welcome assistance dogs on site except in animal contact areas.

Disabled parking and drop off points are available.

Disabled facilities are available in all toilets. Our nearest Changing Places toilets are located a 7 minute walk away at Dudley Town Centre, 256 Castle Street, Dudley.  Alternatively, Dudley Archive and Local History Centre, is also just a 10 minute walk from our main entrance at the end of our car park.  Changing Places opening times: Mon – Fri 9 am – 5 pm, Sat 10 – 4.30 pm, closed on Sundays.

Manual wheelchairs and Electric scooters are available to hire from the main entrance, please call 01384 215313 to reserve.

For manual wheelchairs, a £10 refundable deposit is required. Electric scooters cost £12 per day, with a £20 refundable deposit. 2 forms of identification are required. Please read our terms and conditions regarding hiring a scooter.