COVID-19 Coronavirus: Important Information for DZC Visitors
Unfortunately, we are postponing all June experiences, so if you have a Zoo keeper experience, Little zoo keeper experience, animal experience or a birthday party booked in June, we will be in touch with you re-arrange your date once we are back open.
We have also cancelled our annual under 5s days on 24th and 25th June. If you have already purchased tickets to this event, a refund will be made back to the purchaser in due course.
Unfortunately, we are postponing all May experiences, so if you have a Zoo keeper experience, Little zoo keeper experience, animal experience or a birthday party booked in May, we will be in touch with you re-arrange your date once we are back open.
Unfortunately, we have had to cancel the following events: St George’s Day (26th April); Cinema nights:- Greatest Showman (22nd May); Rocketman (23rd May); Downton Abbey (24th May). For anyone that has purchased tickets for these events, refunds will be processed and ticket money refunded back to the purchaser in due course.
DZC runs as a non for profit charity relying on ticket sales in order to operate and care for our many exotic species. Due to the COVID-19 virus we have closed and we’re hoping your support could see us through these troubling times. Please consider making a donation on our JustGiving page.
We understand it’s unsure times for us all but with your support we know we will get through this and we look forwarding to seeing you all again as soon as possible at Dudley Zoo and Castle. Thank you and stay safe!
A message from Zoo Director Derek Grove:
It is with great sadness that we’ve taken the decision to close our gates from 4pm today.
The decision was the only available course of action to ensure the safety and well-being of our visitors, staff members and animals and it wasn’t taken lightly – we tried our utmost to stay open but this is ultimately the right decision to protect our community around us.
Unfortunately we have no idea how long we will remain closed.
However, we overcame challenges from a prolonged closure in 2000 due to Foot and Mouth and we’re hopeful we can do the same again.
Rest assured, during this closure it will still be business as usual for our dedicated keeping staff, who will continue to ensure our 1,600-strong animal collection receive the best care possible.
In the meantime, please keep visiting our social media pages and website, as we’ll continue to bring you updates, photos and videos of our animals and zoo life over the coming months, which we hope will raise a smile during these daunting times.
Please bear with us over the next few days. If you have any questions or queries we’d ask you to email firstname.lastname@example.org and we’ll reply as soon as possible.
For all St George’s Day ticket holders, this event is understandably cancelled and we’ll be contacting everyone in due course to arrange refunds.
Thank you for your patience, support and understanding – we hope we’ll see you soon.
We understand everything is very much up in the air at the moment and everyone’s feeling a little bit wary about the world, but we wanted to assure you we currently remain open.
We’ve got extra procedures and additional hand sanitisers in place to protect our visitors, staff and animals and as an outdoor attraction we’ve got lots of fresh air and plenty of room to social-distance from other people.
Currently, implications to animal health remains low and our experts are in close contact with zoos around the world for the most up-to-date advice, but as a precautionary measure we’ve temporarily suspended all forthcoming large primate experiences, including chimpanzees and orangutans.
We are closely monitoring the Covid-19 situation and following Government and World Health Organisation guidelines and if there are any changes, we’ll update here and social media pages accordingly.
Keepers are making sure our animals continue to stay safe and well – please make sure you do the same.
The wellbeing of Dudley Zoo and Castle’s employees, visitors and animals remains our top priority as we continue to monitor the outbreak of Covid-19 coronavirus.
At present we are not planning any closures or cancellations, but are closely reviewing and following NHS and government guidelines and will react accordingly.
As accredited and long-standing members of British and Irish Association of Zoos and Aquariums (BIAZA) and European Association of Zoos and Aquaria (EAZA) we have rigorous plans in place for disease outbreaks and have set protocols to prevent the spread of infection from humans and animals.
Currently, implications to animal health remains low and our experts are in close contact with zoos around the world for the most up-to-date advice, but as a precautionary measure all visitors taking part in forthcoming large primate experiences, including chimpanzees and orangutans, will be asked to wear face masks and use hand sanitiser alongside our keepers.
All DZC staff have been issued resources on undertaking high levels of hand hygiene and we have also increased sanitisers on site for staff and visitor use.
- Hand washing facilities are available in all toilet blocks across the zoo site, with locations pinpointed on zoo maps.
- If you have visited and recently returned from one of the areas where COVID-19 has been affected within the last 14 days we recommend you do not visit Dudley Zoo.
- The advice is to follow Government advice before visiting https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public
- If you have any questions, please email email@example.com