Management course success

Section leaders have achieved certificates in management after completing a six-week course hosted at DZG.

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Pat Stevens (Upper Primates), Jay Haywood (Ungulates) and Kellie Piper (Birds) were all successful in their one-day-a-week studies which covered general management styles and customer care. 

Pat said: “The NCFE Level 3 course was attended by representatives from tourist attractions across the Midlands, not just animal collections, so it was interesting to hear how they used different management styles and techniques and for us to see how we can translate them into zoo life at DZG.”

Pictured: Pat Stevens and Jay Haywood with their NCFE Level 3 Management certificates.