Jess is top of the flock!

We’re sending congratulations to Bird Keeper Jess Jones, who’s top of the flock after being named employee of the month.

Jess was awarded a certificate and gift vouchers after receiving fantastic feedback from a college group, who purposely phoned the zoo to praise her following their visit.

Zoo Manager Matt Lewis said: “We received a telephone call from the teacher of a group of animal care students who told us they had turned up to the bird demonstration in the castle courtyard, which Jess was taking, she then also spent around 20 minutes extra speaking to the whole class about her job and the birds.

“It’s always wonderful to receive feedback from visitors about our staff, especially when we hear how they go above and beyond what is expected of them.”

Also receiving notable achievements are Customer Services Team Members, Laura Partridge and Heather Pernell, who were praised for their efforts in helping build this year’s Winter Wonderland grotto.